ITSM Change Management API from Generic Interface

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Giulio Soleni
OTRS superhero
Posts: 391
Joined: 30 Dec 2010, 14:35
OTRS Version?: 6.0.x and 5.0.x
Real Name: Giulio Soleni
Company: IKS srl

ITSM Change Management API from Generic Interface

Post by Giulio Soleni » 04 Oct 2016, 16:45

Hello,
as far as I could see there is no way to expose ITSM Change Management API using the generic interface and OTRS as provider of web services.
Is it so by design or maybe I forgot to enable any specific parameter?

Maybe should I rely on legacy /opt/otrs/bin/cgi-bin/rpc.pl ... in that case do you have any hint about the possible extension of rpc.pl to change management and its usage?

Thank you very much in advance
Giulio
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.

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