A customer of us requested an english speaking OTRS developers' training. So we arranged an extra course from October 10th, 2016 to October 14th, 2016. There are still some seats available.
The course will cover the codebase from OTRS 3.3 to the current version OTRS5. You'll learn about the structure of OTRS and the possibilities to extend the framework. This includes writing addons and packaging those enhancements to make the administrators life easier when it comes to upgrades.
We'll cover those topics:
- Structure of OTRS
- Database model
- Directory layout
- Perl basics
- Packages, modules
- object oriented programming
- coding guidelines
- database access
- Scripting OTRS
- important modules and objects
- object manager
- documentation
- Package management
- web interface
- console programs
- functionalities
- weaknesses
- structure of OTRS addons
- actions triggered on module installation
- Sysconfig en detail
- precedence of config files
- overriding config options
- immutable sysconfig options
- Addon development
- debugging and profiling
- documentation
- overriding framework files
- Templates
- Tools
- new actions / frontend modules
http://perlacademy.de/otrs