Creating ticket by the customer

[nikolami]

Hi all,
creating ticket I need to allow customer to fill out a Service field. Instead of fill out the Subject field, i need to copy value from Service field to Subject field.
Can anyone help with any ideas that would make this thing work?

Thanks a lot.
Nix

[reneeb]

Add some javascript to the template that sets the Subject field when the Service field changes. Something like

Code: Select all

$('#ServiceID').bind( 'change', function() {
    $('#Subject').val( $(this).val() );
});

(untested)

[nikolami]

Thank you reneeb.
I insert your code into CustomerTicketProcess.tt without result.
Can you help me please?

Thank you very much.

[nikolami]

Any suggestion anyone, please?

Thanks in advance.

[reneeb]

Add this to Kernel/Output/HTML/Templates/Standard/CustomerTicketMessage.tt

Code: Select all

[% WRAPPER JSOnDocumentComplete %]$('#ServiceID').bind( 'change', function() {
    $('#Subject').val( $(this).val() );
});
[% END %]

[nikolami]

I was try but still nothing happened.
I detected a problem with the file CustomerTicketMessage.tt because process ticketing "customer.pl?Action=CustomerTicketProcess" form don't execute any code from CustomerTicketMessage.tt.
Do you have any suggestion for this problem, please?

[reneeb]

Then try CustomerTicketProcess.tt

[nikolami]

CustomerTicketProcess.tt provides HTML for CustomerTicketProcess.pm. and there is no place to insert javascript code.
Any suggestion, please.

[reneeb]

Add the given piece of code at the end of the file...

[nikolami]

Unfortunately still not working.
I create short video just to show what I do: https://youtu.be/LXlk7Y69i1Y

[nikolami]

Does anyone have idea how to solve this problem, please?

[nikolami]

I looking someone to resolve this for fixed price. Please send me your offer.

Regards,
DM

[alexus]

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