How to hide dynamicfield dropdown value in customerticketmessage.pm of otrs

[test]

Hi All,

How to hide dynamicfield dropdown value while page load in customerticketmessage.pm while creating ticket.

[undefined]

Hi, I am also a newbie in OTRS. I had figured out one of the way to hide the dynamic field in customer ticket message page of OTRS.

1. create a new folder /opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard. *The installation path may be different
2. copy /opt/otrs/Kernel/Output/HTML/Templates/Standard/CustomerTicketMessage.tt into the new folder.
3. Open the customer ticket pages, get the class name of the dynamic fields from the source code page. (for google chrome is Ctrl+U)
4. Edit the /opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/CustomerTicketMessage.tt, you can apend some javascript here to hide the field .(code below is sample code)

Code: Select all

<script type="text/javascript">//<![CDATA

var DropdownTest = document.getElementsByClassName('Row_DynamicField_DropdownTest');

window.onload = function() {
	OnloadFunction();
};


function OnloadFunction() {
    for(var i = 0; i < DropdownTest .length; i++){
        DropdownTest [i].style.visibility = "hidden"; // or
        DropdownTest [i].style.display = "none"; // depending on what you're doing
    }
}


//]]></script>

5. Done.(Tested work on OTRS version 5)


Hope for other more proper and easier way, thanks.

[undefined]

Or just go through sysconfig

1. Admin -> Sysconfig -> Ticket -> Frontend::Customer::Ticket::ViewNew
2. Search Ticket::Frontend::CustomerTicketMessage###DynamicField.
3. Edit the content of Dropdown field to "0" .

[reneeb]

If you want to "hide" some *values* of the DynamicField, ACLs are your friend...

[tto]

If you want to "hide" some *values* of the DynamicField, ACLs are your friend...

...and if you want to hide entire fields depending on other fields value, ACLs in KIX(4OTRS) are your friends as well .

regards, T.

[undefined]

seem like I misunderstanding

thanks for advice