Information about OTRS fork: KIX4OTRS -> KIX

[brann]

If you weren't aware of it until now: yes, we prepare OTRS fork. In the last years xxx has been responsible for tricky community work and difficult partnership within OTRS software. It makes real innovation impossible. We will split off into KIX based on OTRS 5 with KIX4OTRS 8.

The most important facts about our OTRS fork:

• - The new service management system is called KIX.
  - KIX4OTRS is Open Source Software and KIX will continue it.
  - We plan to establish a community incl. building up a forum and partner network.
  - We will offer a migration strategy. Users of (KIX4)OTRS won't notice huge changes in the first step so that the migration will be kept as simple as possible.
  - If you stay with OTRS standard, we won't leave you alone with it. We help furthermore within OTRS issues.
  - We keep promises we made: published releases of KIX4OTRS will be maintained as usual. KIX4OTRS 8 for OTRS 5 will be published in January 2016 and will be maintained until Dec 2018. KIX4OTRS 7.1 will be maintained until Dec 2017.

We thank you for your feedback and patience. We'll inform you about further details in the coming weeks (here, in our social media channels and via our newsletter).

[denydias]

In the last years xxx has been responsible for tricky community work and difficult partnership within OTRS software. It makes real innovation impossible.

It's not impossible yet, but it's slowly becoming. xxx chose to follow the most perverse path: learn, improve and grow from the community and user base, them shuts them down while transforming the whole product a marketing platform for their business. This mindset is disgusting.

I wish KIX the best of luck. Don't follow the same path of xxx. And please, remove that f*** phone home functions from it!

[brann]

Hi,

we have been and will be open for community work. We have been providing KIX4OTRS (as the biggest community module) and further OTRS community modules (like ITSM-CIAttributeCollection, ConfigureCallHome or ImportExport-extentions) to the community and tried as best as it was possible to deliver stable modules that include functions that are wished and needed by OTRS users. We will definitely build up a community and partner network.

We thank in advance for community hints, support and any other form of involvement.

Greetings,
Anna

[brann]

Hallo,

here you can find our press release about the OTRS fork:
http://www.cape-it.de/en/company/press/ ... rises.html

Further information follow.

Regards,
Anna