Hi,
I am a newbie here and I have problem with simply (IMO) configuration OTRS 4. When I trying to add new column on dashbord (for example "type" or "Owner" in settings open tickets) OTRS don't save my add changes.
Do You have any idea?
Best Regards
Sewer
Problem with add column to dashbord OTRS 4.0
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- Znuny wizard
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Re: Problem with add column to dashbord OTRS 4.0
Hi,
(2) if there is a configuration for that SysConfig entry in <otrshome>/Kernel/Config.pm that one "wins" the battle. Either change your configuration there or remove that config from that file.
regards, T.
(1) ensure, that your file permissions are correctserwert wrote:[..]When I trying to add new column on dashbord (for example "type" or "Owner" in settings open tickets) OTRS don't save my add changes. Do You have any idea?
(2) if there is a configuration for that SysConfig entry in <otrshome>/Kernel/Config.pm that one "wins" the battle. Either change your configuration there or remove that config from that file.
regards, T.
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Re: Problem with add column to dashbord OTRS 4.0
Thank you for your response.
I chacked your advice (especially file permission) and it is as it should be (System has permission to write).
When I add columns system OTRS produce that logs (in attachment).
regards,
Serwert
I chacked your advice (especially file permission) and it is as it should be (System has permission to write).
When I add columns system OTRS produce that logs (in attachment).
regards,
Serwert
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- Znuny wizard
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Re: Problem with add column to dashbord OTRS 4.0
Hi,
regards, T.
So, your configuration is actually saved, but doesn't show any effect? You may check if the configuration is saved file <OTRSHOME>/KErnel/Config/Files/ZZZAuto.pm - it should contain the configuration you entered.serwert wrote: I chacked your advice (especially file permission) and it is as it should be (System has permission to write).
can you give a screenshot of the configuration that you try to save?serwert wrote: When I add columns system OTRS produce that logs (in attachment).
regards, T.
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KIX 17.x (fork of OTRS)
Professional KIX-, or OTRS-integration, development and consulting by c.a.p.e. IT - http://www.cape-it.de
For questions and hints regarding KIX(4OTRS) please go to https://forum.kixdesk.com/
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KIX 17.x (fork of OTRS)
Professional KIX-, or OTRS-integration, development and consulting by c.a.p.e. IT - http://www.cape-it.de
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- Znuny newbie
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Re: Problem with add column to dashbord OTRS 4.0
I try update configuration by GUI OTRS.can you give a screenshot of the configuration that you try to save?
When I execute change in
HTTP://OTRSHOST/otrs/index.pl?Action=Ad ... oup=Ticket
in DefaultOverviewColumns I have possibility to add column only for all group (new ticket, open ticket, eskalation ticket, pending reminder) not in custom view in dashboard.
Regards.
Serwert
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Re: Problem with add column to dashbord OTRS 4.0
So you can save your configuration (SysConfig) but the agent preferences cannot be saved. I though you had issues saving your configuration in SysConfig.
Did you try to update to the latest framework release?
Did you try to update to the latest framework release?
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KIX 17.x (fork of OTRS)
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For questions and hints regarding KIX(4OTRS) please go to https://forum.kixdesk.com/
Bei Fragen und Hinweisen zu KIX(4OTRS) bitte an https://forum.kixdesk.com/ wenden.
KIX 17.x (fork of OTRS)
Professional KIX-, or OTRS-integration, development and consulting by c.a.p.e. IT - http://www.cape-it.de
For questions and hints regarding KIX(4OTRS) please go to https://forum.kixdesk.com/
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