Overriding custom module

[voiprodrigo]

Hi,

I have an add-on installed that places a different version of TicketOverviewSmall.pm in otrs/Custom/..., thus overriding the core one.

I'd like to put a modified version of it, but without removing the add-on file. So, in a way, replicate what Custom/ already enabled, for a module inside Custom/ (I hope to make sense here). I just want to leave all original code/files intact.

Any idea for this?

[eandrex]

If your addon is already using the "Custom" folder, then there is no way to achieve what you want (as far as i know).

My advice is to make a copy of your "Custom/.../TicketOverviewSmallpm" and rename it to "pm.bk"..after that, edit your "Custom/.../TicketOverviewSmall.pm" file

[RStraub]

But that will trigger a warning in the package manager ("Package not correctly installed") and it will get overwritten when you upgrade / reinstall said package.

[reneeb]

Go the "KIX" way

Create a MyCustom directory in the same level as Custom. And add "use lib '/path/to/MyCustom';" to your Kernel/Config.pm. Then you can place your own modules in the MyCustom directory (you have to use the same structure Kernel/Output/... as in Custom/).

[voiprodrigo]

Go the "KIX" way

Create a MyCustom directory in the same level as Custom. And add "use lib '/path/to/MyCustom';" to your Kernel/Config.pm. Then you can place your own modules in the MyCustom directory (you have to use the same structure Kernel/Output/... as in Custom/).

a beer for this gentleman!

thank you all.

[voiprodrigo]

Hello,

I've been using the method suggested by @reneeb, and it's been working wonderfully on my OTRS4 installation.

But now I'm testing OTRS5, and I'm noticing something very very odd..

For example, I have modified versions of these two files, AgentTicketStatusView.pm and AgentTicketResponsibleView.pm, where I enable additional ticket filters to show on the views menu bar.

What's happening with OTRS5, is that sometimes they load with the additional filters, some other times they just load the original modules without the additional filters. And there are no error logs. It's very strange.

Any suggestion anyone?
Thanks in advance.

[voiprodrigo]

Nevermind, forgot to add the custom path to apache2-perl-startup.pl, seems stable now