New Module: ShowQueueComment

[reneeb]

viewtopic.php?f=53&t=27294&p=110641#p110641

http://opar.perl-services.de/dist/ShowQ ... ment-4.0.1

[eandrex]

Wow, i didnt know i could manipulate the HTML output that way

if i had to do this ext, i would go by creating a normal frontend module, then add a javascript file to the loader of the module i need to manipulate (CustomerTicketMessage, etc) and then in that javascript, do ajax requests to the frontend module i created.

I guess everyday you learn something

[Giulio Soleni]

Hallo Renéè,
I think that your ShowQueueComment addon could be very helpful to me, however I tested it on the last available 4.0.x framework (today 4.0.14) and it didn't work as expected.
Could it be due to the fact it's based upon the FilterElementPre Output Filter mechanism that has been deprecated and then dismissed on 5.0.x framework?

I see on the other hand that you did not release any update of the module for 5.0.x framework.
May I kindly ask if you plan to maintain it anymore?

Thank you very much in advance!
Giulio

[reneeb]

I just uploaded a new version: http://opar.perl-services.de/dist/ShowQ ... ment-5.0.1

This should work in OTRS5 and OTRS4... If you experience any issues, please let me know and please give more details, e.g. which dialogs you tested.

[Giulio Soleni]

Thank you very much Renée! far better than many other business technical support!!

I tested your last version of ShowQueueComments on a OTRS 5.0.5 on CentOS 7 and I have to report a small bug.
Excellent as for AgentTicketPhone and AgentTicketEmail frontends, however as I added CustomerTicketMessage on the Templates list of
Frontend::Output::FilterElementPost###OutputFilterShowQueueComment in SysConfig I got a HTTP 500 Internal Server Error as soon as I try to create a ticket from the customer console.

On the logs I could see some errors like the following:
Module Kernel/Output/HTML/FilterElementPost/ShowQueueComment.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd)

And indeed the ShowQueueComment.pm perl module has been deployed under /Custom/Kernel/Output/HTML/FilterElementPost/ while there is no folder named just Kernel/Output/HTML/FilterElementPost/

I think that it's just a matter of displacing the module under the correct path.

Thank you very much again for your excellent work and support!

Giulio

[reneeb]

No, the Custom folder is in @INC. You should check if you still get the error message...

You issue with the custom portal is fixed as of version 5.0.2: http://opar.perl-services.de/dist/ShowQ ... ment-5.0.2

[Giulio Soleni]

That's perfect Renée! All works as expected, thank you very much.

Since I would like to have a translation result of the queue comments, I have taken the liberty of modifying a line in your code in ShowQueueComment.pm thus:

Code: Select all

my $Key = sprintf "%s||%s", $QueueID, $QueueInfo{Name};
$Mapping->{$Key} = $QueueInfo{Comment};

for me has been changed into

Code: Select all

my $Key = sprintf "%s||%s", $QueueID, $QueueInfo{Name};
$Mapping->{$Key} = $LayoutObject->{LanguageObject}->Translate($QueueInfo{Comment});

I would like to learn more about Output Filters in general but the official developer manual provides only few information on this topic...
Do you know where I could retrieve a tutorial or some further examples?

Thank you again!
Giulio