How to use different root path for otrs application?

[williamrobert1983]

Hi,

I want install one more otrs applications in the same server with different name called 'otrs-iot'.

currently, the otrs application is running in the default web root - > /opt/otrs/

but, i wanted to install another otrs app in the same sever . example : /opt/otrs-iot/

please advice me where i need to configured and setup. thanks lot!

william

[reneeb]

You have to copy https://github.com/OTRS/otrs/blob/rel-3 ... ts.pm#L806 to your Kernel/Config.pm and set the correct value. And you have to update the apache config and https://github.com/OTRS/otrs/blob/rel-3 ... startup.pl as well.

[williamrobert1983]

Hi,

I have changed. But, i am getting browser warning message. please check it attached file.

please check the root . /etc/httpd/config.d/otrs-iot.conf

Code: Select all

# --
# added for OTRS (http://otrs.org/)
# $Id: apache2-httpd.include.conf,v 1.25 2011/11/05 17:39:09 mb Exp $
# --

# agent, admin and customer frontend
ScriptAlias /otrs-iot/ "/opt/otrs-iot/bin/cgi-bin/"
Alias /otrs-iot-web/ "/opt/otrs-iot/var/httpd/htdocs/"

# activate this if you are using an Oracle database
#SetEnv ORACLE_HOME /path/to/your/oracle/
#SetEnv ORACLE_SID YOUR_SID
#SetEnv NLS_LANG AMERICAN_AMERICA.UTF8
#SetEnv NLS_DATE_FORMAT 'YYYY-MM-DD HH24:MI:SS'

# if mod_perl is used
<IfModule mod_perl.c>

    # load all otrs modules
    Perlrequire /opt/otrs-iot/scripts/apache2-perl-startup.pl

    # Apache::Reload - Reload Perl Modules when Changed on Disk
    PerlModule Apache2::Reload
    PerlInitHandler Apache2::Reload
    PerlModule Apache2::RequestRec

    # set mod_perl2 options
    <Location /otrs-iot>
#        ErrorDocument 403 /otrs-iot/customer.pl
        ErrorDocument 403 /otrs-iot/index.pl
        SetHandler  perl-script
        PerlResponseHandler ModPerl::Registry
        Options +ExecCGI
        PerlOptions +ParseHeaders
        PerlOptions +SetupEnv
        Order allow,deny
        Allow from all
    </Location>

    # set mod_perl2 option for generic interface
    <Location /otrs-iot/nph-genericinterface.pl>
        PerlOptions -ParseHeaders
    </Location>

</IfModule>

# directory settings
<Directory "/opt/otrs-iot/bin/cgi-bin/">
    AllowOverride None
    Options +ExecCGI -Includes
    Order allow,deny
    Allow from all
</Directory>
<Directory "/opt/otrs-iot/var/httpd/htdocs/">
    AllowOverride None
    Order allow,deny
    Allow from all
</Directory>

<IfModule mod_headers.c>
    <Directory "/opt/otrs-iot/var/httpd/htdocs/skins/*/*/css-cache">
        <FilesMatch "\.(css|CSS)$">
            Header set Cache-Control "max-age=2592000 must-revalidate"
        </FilesMatch>
    </Directory>

    <Directory "/opt/otrs-iot/var/httpd/htdocs/js/js-cache">
        <FilesMatch "\.(js|JS)$">
            Header set Cache-Control "max-age=2592000 must-revalidate"
        </FilesMatch>
    </Directory>
</IfModule>

# MaxRequestsPerChild (so no apache child will be to big!)
MaxRequestsPerChild 4000

thanks

[reneeb]

When you change the alias from "otrs-web" to anything else

Code: Select all

Alias /otrs-iot-web/ "/opt/otrs-iot/var/httpd/htdocs/"

, you have to copy https://github.com/OTRS/otrs/blob/rel-3 ... ts.pm#L211 to your config and change the "otrs-web" as well.

[williamrobert1983]

thanks for your reply.