bug in DynamicFieldRemoteDB?

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jlima
OTRS newbie
Posts: 26
Joined: 03 Jul 2014, 13:48
OTRS Version?: 5.0.16
Real Name: Jorge Lima
Location: Braga, Portugal

bug in DynamicFieldRemoteDB?

Post by jlima » 16 Sep 2014, 11:44

Hi
I want to create a stats report that counts how many tickets were created last week per DynamicFieldRemoteDB value.
when I run the report I get the following error
Can't locate object method "StatsSearchFieldParameterBuild" via package "Kernel::System::DynamicField::Driver::RemoteDB" at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 2318.
Is it a misconfiguration of my system or a problem with the DynamicFieldRemoteDB addon?

Anyone has any report, using DynamicFieldRemoteDB, running ok?

cheers
jlima
OTRS 5.0.16 (public/testing) on Linux with Postgres database

joserribeiro26
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Real Name: José Ribeiro
Company: BeOnUp - OTRSinBox
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Re: bug in DynamicFieldRemoteDB?

Post by joserribeiro26 » 21 Aug 2016, 16:00

I have same problem.
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jojo
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Re: bug in DynamicFieldRemoteDB?

Post by jojo » 21 Aug 2016, 16:03

Contact the vendor of this 3rd party Module. As far aus I remember they have no public bugtracker available
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tto
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Re: bug in DynamicFieldRemoteDB?

Post by tto » 22 Aug 2016, 08:20

joserribeiro26 wrote:I have same problem.
Hi Jose.

which version of the package do you use?

regards, T.
--
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tto
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OTRS Version?: OTRS 5.0.x
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Re: bug in DynamicFieldRemoteDB?

Post by tto » 23 Aug 2016, 10:09

tto wrote:
joserribeiro26 wrote:I have same problem.
Hi Jose.

which version of the package do you use?

regards, T.
...the fix will be included the upcoming release. Feel free to report bugs to support@cape-it.de. Thanks.

regards, T.
--
KIX 17.x (fork of OTRS)
Professional KIX-, or OTRS-integration, development and consulting by c.a.p.e. IT - http://www.cape-it.de
For questions and hints regarding KIX(4OTRS) please go to https://forum.kixdesk.com/
Bei Fragen und Hinweisen zu KIX(4OTRS) bitte an https://forum.kixdesk.com/ wenden.

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