How to solve this error when i install otrs

[williamrobert1983]

Hi all,

i am getting below errors in the error log. how can i solve. I installed otrs in linux server.

[Thu Apr 10 15:12:54 2014] [error] [client 10.24.9.155] (13)Permission denied: exec of '/opt/otrs/bin/cgi-bin/index.pl' failed
[Thu Apr 10 15:12:54 2014] [error] [client 10.24.9.155] Premature end of script headers: index.pl


William

[RStraub]

Did you run the otrs.SetPermissions.pl ? Or did you properly chmod all the installation files?

[williamrobert1983]

Hi,

root : /etc/httpd/conf.d/otrs.config

-----------------------------------------------
# --
# added for OTRS (http://otrs.org/)
# $Id: apache2-httpd.include.conf,v 1.25 2011/11/05 17:39:09 mb Exp $
# --

# agent, admin and customer frontend
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"

# activate this if you are using an Oracle database
#SetEnv ORACLE_HOME /path/to/your/oracle/
#SetEnv ORACLE_SID YOUR_SID
#SetEnv NLS_LANG AMERICAN_AMERICA.UTF8
#SetEnv NLS_DATE_FORMAT 'YYYY-MM-DD HH24:MI:SS'

# if mod_perl is used
<IfModule mod_perl.c>

# load all otrs modules
Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl

# Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache2::Reload
PerlInitHandler Apache2::Reload
PerlModule Apache2::RequestRec

# set mod_perl2 options
<Location /otrs>
# ErrorDocument 403 /otrs/customer.pl
ErrorDocument 403 /otrs/index.pl
SetHandler perl-script
PerlResponseHandler ModPerl::Registry
Options +ExecCGI
PerlOptions +ParseHeaders
PerlOptions +SetupEnv
Order allow,deny
Allow from all
</Location>

# set mod_perl2 option for generic interface
<Location /otrs/nph-genericinterface.pl>
PerlOptions -ParseHeaders
</Location>

</IfModule>

# directory settings
<Directory "/opt/otrs/bin/cgi-bin/">
AllowOverride None
Options +ExecCGI -Includes
Order allow,deny
Allow from all
</Directory>
<Directory "/opt/otrs/var/httpd/htdocs/">
AllowOverride None
Order allow,deny
Allow from all
</Directory>

<IfModule mod_headers.c>
<Directory "/opt/otrs/var/httpd/htdocs/skins/*/*/css-cache">
<FilesMatch "\.(css|CSS)$">
Header set Cache-Control "max-age=2592000 must-revalidate"
</FilesMatch>
</Directory>

<Directory "/opt/otrs/var/httpd/htdocs/js/js-cache">
<FilesMatch "\.(js|JS)$">
Header set Cache-Control "max-age=2592000 must-revalidate"
</FilesMatch>
</Directory>
</IfModule>

# MaxRequestsPerChild (so no apache child will be to big!)
MaxRequestsPerChild 4000
----------------------------------------------------------------------------

i started otrs.Scheduler.pl service too

please how to solve this??

[RStraub]

please post a "ls -l" of: /opt/otrs/bin/cgi-bin/

[williamrobert1983]

-rwxrwx---. 1 otrs apache 2728 Feb 20 16:22 app.psgi
-rwxrwx---. 1 otrs apache 1314 Feb 20 16:14 customer.pl
-rwxrwx---. 1 otrs apache 1305 Feb 20 16:14 index.pl
-rwxrwx---. 1 otrs apache 1304 Feb 20 16:14 installer.pl
-rwxrwx---. 1 otrs apache 1257 Feb 20 16:14 nph-genericinterface.pl
-rwxrwx---. 1 otrs apache 1295 Feb 20 16:14 public.pl
-rwxrwx---. 1 otrs apache 7454 Feb 20 16:14 rpc.pl

[jojo]

there might be several issues.

Is PERL configured for Apache, is SELINUX installed, is mod_perl installed

[williamrobert1983]

perl configured for Apache , SELINUX installe and mod_perl installed in the linux server.

perl.conf
---------------

#
# Mod_perl incorporates a Perl interpreter into the Apache web server,
# so that the Apache web server can directly execute Perl code.
# Mod_perl links the Perl runtime library into the Apache web server
# and provides an object-oriented Perl interface for Apache's C
# language API. The end result is a quicker CGI script turnaround
# process, since no external Perl interpreter has to be started.
#

LoadModule perl_module modules/mod_perl.so

# Uncomment this line to globally enable warnings, which will be
# written to the server's error log. Warnings should be enabled
# during the development process, but should be disabled on a
# production server as they affect performance.
#
#PerlSwitches -w

# Uncomment this line to enable taint checking globally. When Perl is
# running in taint mode various checks are performed to reduce the
# risk of insecure data being passed to a subshell or being used to
# modify the filesystem. Unfortunately many Perl modules are not
# taint-safe, so you should exercise care before enabling it on a
# production server.
#
#PerlSwitches -T

# This will allow execution of mod_perl to compile your scripts to
# subroutines which it will execute directly, avoiding the costly
# compile process for most requests.
#
#Alias /perl /var/www/perl
#<Directory /var/www/perl>
# SetHandler perl-script
# PerlResponseHandler ModPerl::Registry
# PerlOptions +ParseHeaders
# Options +ExecCGI
#</Directory>

# This will allow remote server configuration reports, with the URL of
# http://servername/perl-status
# Change the ".example.com" to match your domain to enable.
#
#<Location /perl-status>
# SetHandler perl-script
# PerlResponseHandler Apache2::Status
# Order deny,allow
# Deny from all
# Allow from .example.com
#</Location>
-----------------------------------------


[root@otrs-metropolis-web01 conf]# sestatus
SELinux status: enabled
SELinuxfs mount: /selinux
Current mode: enforcing
Mode from config file: enforcing
Policy version: 24
Policy from config file: targeted

----------------------------------------------------

Package mod_perl-2.0.4-10.el6.x86_64 already installed and latest version

please advice me

[jojo]

switch off SELINUX

[williamrobert1983]

Thank you so much. I disabled and reboot. Its working fine.


William