OTRS dev enviroment configuration

[paladinzhy]

Hi guys,

I'm new to OTRS. Now I'm developing the OTRS and modules, but I can't find a software to develop and debug the OTRS. Could you guys give me some suggestions for that? (If you could give me the tutorial link as well, I'm so appreciated!)

PS: Now I'm trying to use the eclipse + EPIC, but I don't know how to run OTRS from eclipse.

Cheers,
Ryan

[BIG_jan]

eclipse + EPIC is a nice start.

Next step would be to install a runnig otrs (linux windows) lokal on your computer (with apache, cron and so on).
Then set the OTRS-directory (Where the Kernel, Modules,.. Folder are) as the eclipse-Project Directory.

Then all changes are life testet in your environment

[paladinzhy]

Hi Yang,

Thanks for your reply!!!
I have linked with perl directory. But I'm still confused with how to debug otrs. Coz I want to know the value for specific variable.

Cheers,
Ryan

eclipse + EPIC is a nice start.

Next step would be to install a runnig otrs (linux windows) lokal on your computer (with apache, cron and so on).
Then set the OTRS-directory (Where the Kernel, Modules,.. Folder are) as the eclipse-Project Directory.

Then all changes are life testet in your environment

[ThorstenEckel]

Hi paladinzhy,

I attached a release of the OTRS devel/debugging tool 'Fred' to my post. You can install it via the package manager. After that you'll get a red box in the upper right corner on every page. By default there are just a few of its features activated, STDERR is one of them. It allows you to display / logg what goes on in the STDERR of your system. So you can for example write somthing like this into your code to debug a structure:

Code: Select all

print STDERR "DEBUG - CustomerUserData = ".  $Self->{MainObject}->Dump(\%CustomerUserData) ."\n";

So if you open a view where this code will get executed, you will see the result in the FRED box in the upper right.

This package was, but isn't currently pubic / open sourced by the xxx at the moment. As far as I heard it will be public soon again. I don't know if there is a newer version maby, but this is the one I use.

// Edit:
As an editor I would recomment you Sublime Text 3 - no speicial OTRS or Perl functionality, but a hell of an editor with supernice features.

Greetings,
Thorsten