In OTRS we can create a Change from RFC.
I want to know is it possible to automatically copy the Text from ticket to Change Description whenever user creates a change from RFC type ticket.
RFC ticket to Change OTRS
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tto
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Re: RFC ticket to Change OTRS
...not without some development. The mask for creating a change does accept URL-parameter for change title but not for the description texts (at least the last time I tried it) - correct me if I'm outdated about this.jj99 wrote:I want to know is it possible to automatically copy the Text from ticket to Change Description whenever user creates a change from RFC type ticket.
regards, T.
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Re: RFC ticket to Change OTRS
can you tell me which files should I use for development. and particularly which methods should i need to work.not without some development.