how to create customers and services via SOAP

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jmkdev
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how to create customers and services via SOAP

Post by jmkdev »

How can i create customers and services via SOAP in OTRS

It would be great if someone shares the example. I have seen the dev.otrs.org. But i still dont have idea if i should hit rpc.pl or genericInterface

Basically we are building an application wher user will perform all operations from that application and not by logging in to otrs website(the site where otrs would be deployed)
ndhvu275
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Re: how to create customers and services via SOAP

Post by ndhvu275 »

I'm facing the same thing like this, please everyone can help?

Vu Nguyen
OTRS 3.x, 4.x on CentOS/Windows
MySQL database
External customer backend with MySQL, MSSQL
Customization
crythias
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Re: how to create customers and services via SOAP

Post by crythias »

jmkdev wrote:How can i create customers [...] via SOAP in OTRS
Why bother? Whatever you've got as customers use as a backend.
jmkdev wrote:Basically we are building an application wher user will perform all operations from that application
You have an application that you are building.
You have control over how users are created and demographics are stored.
You want to push this information into OTRS instead of having OTRS query yours? Why not try to query yours? It'll likely be easier than soap pushes.
jmkdev wrote:How can i create [...] services via SOAP in OTRS
It seems like you should be able to do this by creating a function and passing SOAP to it.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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ndhvu275
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Re: how to create customers and services via SOAP

Post by ndhvu275 »

hi,

this post was long time, but is there any way to get external customer data via SOAP? Some customer does not allow to get customer data directly via view (using customer backend)
OTRS 3.x, 4.x on CentOS/Windows
MySQL database
External customer backend with MySQL, MSSQL
Customization
crythias
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Re: how to create customers and services via SOAP

Post by crythias »

It seems like you'd have to create the interface for your needs. I don't have much information beyond the documentation to provide this directly.

I also don't have a web interface that makes sense currently.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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