Add Responsible Field to AgentTicketMove

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bwesaala
Znuny newbie
Posts: 21
Joined: 21 Dec 2011, 12:53
Znuny Version: 3.2.13
Real Name: Brian Wesaala
Company: UN DCM
Location: Geneva, Switzerland

Add Responsible Field to AgentTicketMove

Post by bwesaala »

Hi all,

How can I add the Responsible field to the AgentTicketMove template, so that apart from setting owner I can also set the Responsible when changing the queue. I could have this instead of the Previous Owner field.

Thank you.

Brian
Debian 6.0.8 x86_64, MySQL 5.1.72, Perl v5.10.1, Apache 2.2.16
eterjack
Znuny newbie
Posts: 55
Joined: 21 Sep 2012, 01:45
Znuny Version: 3.1.10

Re: Add Responsible Field to AgentTicketMove

Post by eterjack »

I want this too.

But i want, change SERVICE and SLA.
bwesaala
Znuny newbie
Posts: 21
Joined: 21 Dec 2011, 12:53
Znuny Version: 3.2.13
Real Name: Brian Wesaala
Company: UN DCM
Location: Geneva, Switzerland

Re: Add Responsible Field to AgentTicketMove

Post by bwesaala »

Any success in editing the AgentTicketMove template?

Thanks
Debian 6.0.8 x86_64, MySQL 5.1.72, Perl v5.10.1, Apache 2.2.16
DannyDCx
Znuny newbie
Posts: 20
Joined: 07 Mar 2018, 05:30
Znuny Version: OTRS 6
Real Name: Danny Duran
Company: Telecable

Re: Add Responsible Field to AgentTicketMove

Post by DannyDCx »

Same issue here.
root
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Znuny Version: Znuny and Znuny LTS
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Re: Add Responsible Field to AgentTicketMove

Post by root »

Hi,

Why don't enable Queue on AgentTicketResponsible?

- Roy
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