Hi all,
How can I add the Responsible field to the AgentTicketMove template, so that apart from setting owner I can also set the Responsible when changing the queue. I could have this instead of the Previous Owner field.
Thank you.
Brian
Add Responsible Field to AgentTicketMove
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- Znuny newbie
- Posts: 21
- Joined: 21 Dec 2011, 12:53
- Znuny Version: 3.2.13
- Real Name: Brian Wesaala
- Company: UN DCM
- Location: Geneva, Switzerland
Add Responsible Field to AgentTicketMove
Debian 6.0.8 x86_64, MySQL 5.1.72, Perl v5.10.1, Apache 2.2.16
Re: Add Responsible Field to AgentTicketMove
I want this too.
But i want, change SERVICE and SLA.
But i want, change SERVICE and SLA.
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- Znuny newbie
- Posts: 21
- Joined: 21 Dec 2011, 12:53
- Znuny Version: 3.2.13
- Real Name: Brian Wesaala
- Company: UN DCM
- Location: Geneva, Switzerland
Re: Add Responsible Field to AgentTicketMove
Any success in editing the AgentTicketMove template?
Thanks
Thanks
Debian 6.0.8 x86_64, MySQL 5.1.72, Perl v5.10.1, Apache 2.2.16
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- Znuny newbie
- Posts: 20
- Joined: 07 Mar 2018, 05:30
- Znuny Version: OTRS 6
- Real Name: Danny Duran
- Company: Telecable
Re: Add Responsible Field to AgentTicketMove
Same issue here.
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- Administrator
- Posts: 3983
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Add Responsible Field to AgentTicketMove
Hi,
Why don't enable Queue on AgentTicketResponsible?
- Roy
Why don't enable Queue on AgentTicketResponsible?
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?