Dashboard customisation

[jbmraja]

Hi Team,

I am a new user of OTRS.
I want to show the tickets in dash board which is created by a specific email id.
How can I do it?

Regards,
Jebam

[juanman80]

I've done several dashboard customizations and I think I could help you, but I'm not sure I understand: do you want a Dashboard that shows Tickets from a defined Customer? how would you define this customer? hard-coded or using a filter? Can't you use a customized search instead?

[LuciferSam]

Hi there. I'm trying to customize the grid when you create a new request via phone or mail. When you click on "customer" for selecting the customer.
Is it possible to add new fields in the grid? I suppose to modify the dashboard, right? What file should I edit?

[juanman80]

Ticket creation screen is different from Agent dashboard... what do you mean by "the grid"?

[jbmraja]

Hi I have done it.
Created the below files to get the work done and a simple query change in the BasicHistorySearch subroutine in Ticket.pm module.:

a) a separate module in the path /opt/otrs/Kernel/Output/HTML/DashboardWidget.pm
b) a config file under /opt/otrs/Kernel/Config/Files/DashboardWidget.xml
c) a dtl file under /opt/otrs/Kernel/output/HTML/Standard/DashboardWidget.dtl