when i am sending a mail into otrs i am getting acknowledgement and notification (when ticket comes into my queues). notification is in some coded form, please see below-
This is a multi-part message in MIME format...
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Hi Tushar,
"Global Helpdesk" moved a ticket [10272504] into "eMPro MATE Pune".
<snip>
> Dear Sir,
> Same issue raised as follows for the LAW-VW251- LETHER+.
> Cust Drwng=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0 Item code
> (LAW-VW251-LETHER+)
> 6RF 867 011 L=C2=A0=C2=A0DDW=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0=C2=A0 F08FRLHHIGHLEATH
> 6RF 867 012 L=C2=A0=C2=A0DDW=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0=C2=A0 F08FRRHHIGHLEATH
> 6RF 867 211 G=C2=A0=C2=A0DDW=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0=C2=A0F08RRLHHIGHLEATH
> 6RF 867 212 G=C2=A0=C2=A0DDW=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0=C2=A0F08RRRHHIGHLEATH
> (LAW-VW251-HIGH-LETHER)
> ...6RU867003_=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 F08FR=
LHHIGHLEATH
> ...6RU867004_=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 F08FR=
RHHIGHLEATH
> ...6RU868007_=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 F08RR=
LHHIGHLEATH
> ...6RU868008_=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 F08RR=
RHHIGHLEATH
> PLS find the attachment of loading sheet. Seq NO 038157
> (LAW-VW251-HIGH-LETHER)
> =C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0
> =C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0
> =C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0038152 (LAW-VW251-LETHER+)
> Model no. is not reflect in loading sheet and Invoice is not generating.
> PLS do the changes as yesterday did for comfort.
> Regards,
> Tushar
> From: Kumar, Prem (MIND)
> Sent: 06 Sep 2012 04:12
> To: Taware, Tushar (MIND)
> Cc: Puri, Tejinder (MIND); Gore, Dattatraya (MATE); Garg, Vikas (MIND)
> Subject: RE: Kenn NO not seen in scanner
> Dear Tushar,
> Regarding kenn no =3D 1234675571 and Seq no 037827 linking is not correct.
> In eMpro:
> =C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0Item code=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
Cust_drgno
> F03FRLHCOMFMRNG2=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
6RG 867 011 B OLZ
<snip>
[1]http://itsmysupport.com/otrs/index.pl?A ... ID=3D2797=
16
Your Global Helpdesk Notification Master
[1] http://itsmysupport.com/otrs/index.pl?A ... &TicketID=
=3D279716
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<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"/></head><body style="font-family:Geneva,Helvetica,Arial,sans-serif; font-size: 12px;">Hi Tushar,<br /><br />"Global Helpdesk" moved a ticket [10272504] into "eMPro MATE Pune".<br /><br /><snip><br /><div type="cite" style="border:none;border-left:solid blue 1.5pt;padding:0cm 0cm 0cm 4.0pt">Dear Sir,<br />
Same issue raised as follows for the LAW-VW251- LETHER+.<br />
Cust Drwng Item code<br />
(LAW-VW251-LETHER+)<br />
6RF 867 011 L DDW F08FRLHHIGHLEATH<br />
6RF 867 012 L DDW F08FRRHHIGHLEATH<br />
6RF 867 211 G DDW F08RRLHHIGHLEATH<br />
6RF 867 212 G DDW F08RRRHHIGHLEATH<br />
(LAW-VW251-HIGH-LETHER)<br />
...6RU867003_ F08FRLHHIGHLEATH<br />
...6RU867004_ F08FRRHHIGHLEATH<br />
...6RU868007_ F08RRLHHIGHLEATH<br />
...6RU868008_ F08RRRHHIGHLEATH<br />
PLS find the attachment of loading sheet. Seq NO 038157 (LAW-VW251-HIGH-LETHER)<br />
<br />
038152 (LAW-VW251-LETHER+)<br />
Model no. is not reflect in loading sheet and Invoice is not generating.<br />
PLS do the changes as yesterday did for comfort.<br />
Regards,<br />
Tushar<br />
From: Kumar, Prem (MIND)<br />
Sent: 06 Sep 2012 04:12<br />
To: Taware, Tushar (MIND)<br />
Cc: Puri, Tejinder (MIND); Gore, Dattatraya (MATE); Garg, Vikas (MIND)<br />
Subject: RE: Kenn NO not seen in scanner<br />
Dear Tushar,<br />
Regarding kenn no = 1234675571 and Seq no 037827 linking is not correct.<br />
In eMpro:<br />
Item code Cust_drgno<br />
F03FRLHCOMFMRNG2 6RG 867 011 B OLZ</div><br /><snip><br /><br /><a href="http://itsmysupport.com/otrs/index.pl?A ... tID=279716" title="http://itsmysupport.com/otrs/index.pl?A ... 716</a><br /><br />Your Global Helpdesk Notification Master</body></html>
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regards,
dileep singh