notification error !

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dileep0358
Znuny newbie
Posts: 62
Joined: 05 Oct 2011, 12:31
Znuny Version: 4.0.12
Real Name: Dileep Kumar SIngh
Company: MotherSonsumi InfoTech & Designs Ltd.

notification error !

Post by dileep0358 »

dear community,
when i am sending a mail into otrs i am getting acknowledgement and notification (when ticket comes into my queues). notification is in some coded form, please see below-
This is a multi-part message in MIME format...

------------=_1346990157-23292-18
Content-Type: text/plain; charset="utf-8"
Content-Disposition: inline
Content-Transfer-Encoding: quoted-printable

Hi Tushar,

"Global Helpdesk" moved a ticket [10272504] into "eMPro MATE Pune".

<snip>
> Dear Sir,
> Same issue raised as follows for the LAW-VW251- LETHER+.
> Cust Drwng=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0 Item code
> (LAW-VW251-LETHER+)
> 6RF 867 011 L=C2=A0=C2=A0DDW=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0=C2=A0 F08FRLHHIGHLEATH
> 6RF 867 012 L=C2=A0=C2=A0DDW=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0=C2=A0 F08FRRHHIGHLEATH
> 6RF 867 211 G=C2=A0=C2=A0DDW=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0=C2=A0F08RRLHHIGHLEATH
> 6RF 867 212 G=C2=A0=C2=A0DDW=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0=C2=A0F08RRRHHIGHLEATH
> (LAW-VW251-HIGH-LETHER)
> ...6RU867003_=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 F08FR=
LHHIGHLEATH
> ...6RU867004_=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 F08FR=
RHHIGHLEATH
> ...6RU868007_=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 F08RR=
LHHIGHLEATH
> ...6RU868008_=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 F08RR=
RHHIGHLEATH
> PLS find the attachment of loading sheet. Seq NO 038157
> (LAW-VW251-HIGH-LETHER)
> =C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0
> =C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0
> =C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0038152 (LAW-VW251-LETHER+)
> Model no. is not reflect in loading sheet and Invoice is not generating.
> PLS do the changes as yesterday did for comfort.
> Regards,
> Tushar
> From: Kumar, Prem (MIND)
> Sent: 06 Sep 2012 04:12
> To: Taware, Tushar (MIND)
> Cc: Puri, Tejinder (MIND); Gore, Dattatraya (MATE); Garg, Vikas (MIND)
> Subject: RE: Kenn NO not seen in scanner
> Dear Tushar,
> Regarding kenn no =3D 1234675571 and Seq no 037827 linking is not correct.
> In eMpro:
> =C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0Item code=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
Cust_drgno
> F03FRLHCOMFMRNG2=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
6RG 867 011 B OLZ


<snip>

[1]http://itsmysupport.com/otrs/index.pl?A ... ID=3D2797=
16

Your Global Helpdesk Notification Master


[1] http://itsmysupport.com/otrs/index.pl?A ... &TicketID=
=3D279716

------------=_1346990157-23292-18
Content-Type: text/html; charset="utf-8"
Content-Disposition: inline
Content-Transfer-Encoding: 7bit

<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"/></head><body style="font-family:Geneva,Helvetica,Arial,sans-serif; font-size: 12px;">Hi Tushar,<br /><br />"Global Helpdesk" moved a ticket [10272504] into "eMPro MATE Pune".<br /><br /><snip><br /><div type="cite" style="border:none;border-left:solid blue 1.5pt;padding:0cm 0cm 0cm 4.0pt">Dear Sir,<br />
Same issue raised as follows for the LAW-VW251- LETHER+.<br />
Cust Drwng&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Item code<br />
(LAW-VW251-LETHER+)<br />
6RF 867 011 L&nbsp;&nbsp;DDW&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; F08FRLHHIGHLEATH<br />
6RF 867 012 L&nbsp;&nbsp;DDW&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; F08FRRHHIGHLEATH<br />
6RF 867 211 G&nbsp;&nbsp;DDW&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;F08RRLHHIGHLEATH<br />
6RF 867 212 G&nbsp;&nbsp;DDW&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;F08RRRHHIGHLEATH<br />
(LAW-VW251-HIGH-LETHER)<br />
...6RU867003_&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; F08FRLHHIGHLEATH<br />
...6RU867004_&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; F08FRRHHIGHLEATH<br />
...6RU868007_&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; F08RRLHHIGHLEATH<br />
...6RU868008_&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; F08RRRHHIGHLEATH<br />
PLS find the attachment of loading sheet. Seq NO 038157 (LAW-VW251-HIGH-LETHER)<br />
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br />
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;038152 (LAW-VW251-LETHER+)<br />
Model no. is not reflect in loading sheet and Invoice is not generating.<br />
PLS do the changes as yesterday did for comfort.<br />
Regards,<br />
Tushar<br />
From: Kumar, Prem (MIND)<br />
Sent: 06 Sep 2012 04:12<br />
To: Taware, Tushar (MIND)<br />
Cc: Puri, Tejinder (MIND); Gore, Dattatraya (MATE); Garg, Vikas (MIND)<br />
Subject: RE: Kenn NO not seen in scanner<br />
Dear Tushar,<br />
Regarding kenn no = 1234675571 and Seq no 037827 linking is not correct.<br />
In eMpro:<br />
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Item code&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Cust_drgno<br />
F03FRLHCOMFMRNG2&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;6RG 867 011 B OLZ</div><br /><snip><br /><br /><a href="http://itsmysupport.com/otrs/index.pl?A ... tID=279716" title="http://itsmysupport.com/otrs/index.pl?A ... 716</a><br /><br />Your Global Helpdesk Notification Master</body></html>
------------=_1346990157-23292-18--

regards,
dileep singh
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pgmartinez1
Znuny newbie
Posts: 22
Joined: 05 Oct 2015, 16:18
Znuny Version: 5.0.12
Real Name: Pablo Martinez
Company: CONICET

Re: notification error !

Post by pgmartinez1 »

I have the same error, but with charset iso-8859-1.
I'm using OTRS 5 patch level 8
Prod > Centos 7.2 / OTRS 5.0.12 / LDAP SSO for customers / CAS SSO for Agents / OCS Integration / PHPFreeChat / Nagios Monitor
Dev > Centos 7.2 / OTRS 5.0.13
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sweetyp
Znuny newbie
Posts: 2
Joined: 06 Jul 2016, 19:57
Znuny Version: 3.3.9
Real Name: Sweety Panchal
Company: Microlink

Re: notification error !

Post by sweetyp »

hi

I am using otrs 3.3.9
i have an error with agent notification
showing in syslog :
" can not find addnote or en::!"

can any one help on this...
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