display free text value in ticket information area !

[dileep0358]

dear community,

i am using OTRS 3.1.7 and i want ro display free text value in ticket information area.
how we can do this, any suggestion !!!!

regards,
dileep kumar singh

[juanman80]

Hi,
I'm not sure I understand your problem: do you want to show dynamic field values of a ticket in Ticket Zoom? if so, you just have to add the names of the dynamic fields you want to show in Sysconfig -> Ticket::Frontend::AgentTicketZoom###DynamicField, like so:

Code: Select all

        <!-- AgentTicketZoom -->
    <ConfigItem Name="Ticket::Frontend::AgentTicketZoom###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the ticket zoom screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewZoom</SubGroup>
        <Setting>
            <Hash>
                <Item Key="MasterSlave">1</Item>
                <Item Key="TicketFreeText1">1</Item>
                <Item Key="TicketFreeText15">1</Item>
                <Item Key="TicketFreeText16">1</Item>
                <Item Key="TicketFreeText3">1</Item>
                <Item Key="TicketFreeText9">1</Item>
                <Item Key="TicketFreeTime3">1</Item>
                <Item Key="TicketFreeTime4">1</Item>
                <Item Key="TicketFreeTime5">1</Item>
                <Item Key="TicketFreeTime6">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>

[alton]

Nice post. I like it. Thanks for sharing these information. Keep it up.