We plan on using OTRS in a multi-clients, multi-agents configuration. Some agents have the rights to see specific queues, therefore, they won't be able to see tickets in other queues.
What bother me with OTRS 3.1.0rc1 are the auto-complete fields, such as "From customer" when creating a new phone ticket. An agent can see every customers which is typically want I don't want to happen.
Isn't there an easy way to filter this ?
Thanks for any help
Olivier
Filter on customers fields
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olivier972
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- Real Name: Olivier Jacques