Treeview of queues and agents

[mt75]

Hi,

I'm new to OTRS and I want to display a tree in the AgentBackoffice showing all queues the agent may see and all Agents that belong to these queues.
(The overall goal is to have a tree with Queues and its Agents at the left, a List of the tickets of a selected agent at the upper right, and a preview of the selected ticket at the lower right - it should look like in a usual mail client)

My question now is: How do I (nested) loop over queues and the agents belonging to a queue?
Is there a way to cascade (nest) $Self->{LayoutObject}->Block(...)?

I have the values (queues and agents) in my module, but I don't know how to get them looped in the .dtl.
I would leike to have the values in that way in the .dtl:

<ul>
<li>
Queue1
<ul>
<li>Agent 1</li>
<li>Agent 2</li>
<li>Agent 3</li>
</ul>
</li>
<li>
Queue2
<ul>
<li>Agent 1</li>
<li>Agent 2</li>
</ul>
</li>
</ul>

Or, are there completely different/better ways to do it (loop)?

Thanks
MT75

[Andre Bauer]

The OTRS addon Kix4OTRS can show a Queue tree...

http://www.cape-it.de/product-kix4otrs.html

[mt75]

Hi monotek,

Thanks for your answer.
Yes, I have seen that, but I don't know where to find it in the code. Can someone help me with that?
Or, maybe can help me with my fist post?

Regards
MT75

[crythias]

Pseudo code follows
http://dev.otrs.org/
my %Queues = $QueueObject->GetAllQueues();
Loop through %Queues (it has id, name)
then use
my $GroupID = $QueueObject->GetQueueGroupID( QueueID => $QueueID );
my @Groups = $GroupObject->GroupMemberList(
GroupID => $GroupID,
Type => 'move_into', #or ro
Result => 'Name',
);
Loop through that for names.
As you're looping, store in a variable that you'll return.

For hints, check out the Modules/AdminUserGroup.pm

[mt75]

Thank you for the hints.
I had also alook at the mentioned module and the AdminUserGroup.dtl.
Here both list (users and groups) are beside each other.

Is there a way to nest the users into the group/queue they belong to? My question is about how to do it in the dtl template when I have all necessary information about groups and users (in the module). How do I display them in that kind (or similar):

Code: Select all

<ul>
  <li>
  Queue1
  <ul>
    <li>Agent 1</li>
    <li>Agent 2</li>
    <li>Agent 3</li>
  </ul>
  </li>
  <li>
   Queue2
   <ul>
    <li>Agent 1</li>
    <li>Agent 2</li>
   </ul>
  </li>
</ul>

[ChanduCK]

Am learning OTRS Now,

Am trying to create TreeView of Agents,Groups,Queues ....,the below code is ok in general,But how do i do in OTRS,

Or can we organise theses agents/groups/Queues using Sysconfig,

Can any one advise pls

<ul>
<li>
Queue1
<ul>
<li>Agent 1</li>
<li>Agent 2</li>
<li>Agent 3</li>
</ul>
</li>
<li>
Queue2
<ul>
<li>Agent 1</li>
<li>Agent 2</li>
</ul>
</li>
</ul>


B/regards

Chandu