Pick up data from LDAP to dtl file (template)

[leonardocoutoc]

Hi people,

As i can pick up data from ldap and use these data in template Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl? I have created in my Config.pm the var that store the value from ldap, below the variable in bold:

Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
#[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
[ 'UserOfficePlace', 'OfficePlace', 'physicalDeliveryOfficeName', 1, 1, 'var' ],
#[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
#[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],

I wanna to create one extra colunm with this value in Agente Dashboard. I have one extra created using CustomerID but with OfficePlace I did not succeed. To CustomerID i used the following line in Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl file:
<td width="10%">
<div title="$QData{"CustomerUserID"}">$QData{"CustomerID","50"}</div>
</td>

Thanks.

[RBehr]

I have a similar request: http://forums.otrs.org/viewtopic.php?f=64&t=12514

Any feedback?

[RBehr]

Please see my hack for this here: http://forums.otrs.org/viewtopic.php?f= ... 940#p48940

[juanman80]

Hi people,
I had the similar problem, with Users and CustomerUsers: I needed to show some fields present in ldap
I'll show my hack, it seems to me more elegant than the previous one.

• First of all, I put in my Config.pm the field I need (DNI is the spanish official ID):

  Code: Select all

  $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
          # DB -> LDAP
          ...
          UserDNI       => 'description',
          ...
  };
  

• Then I copy Kernel/System/User.pm to Custom/Kernel/System/User.pm and modify subs UserAdd and UserUpdate, adding the following lines (the same to both functions):

  Code: Select all

  after #set email address
  
      # set description (DNI) as preference if it's defined
      $Self->SetPreferences( 
          UserID => $UserID, 
          Key    => 'UserDNI', 
          Value  => $Param{UserDNI} 
      ) if ($Param{UserDNI});
  

• Finally, I copy Kernel/Output/HTML/Standard/AdminUser.dtl to my own skin and add the following lines:

  Code: Select all

  <label for="UserDNI">$Text{"DNI"}:</label>
  <div class="Field">
      <input type="text" name="UserDNI" id="UserDNI" value="$QData{"UserDNI"}" class="W50pc" maxlength="100" readonly="readonly"/>
  </div>
  <div class="Clear"></div>

Please, tell me how it goes if you try it

[RBehr]

Nice. Like it.