I have a couple of requirements and wonder if they can be done. I need to add some new custom fields to both the customer user record and to tickets (to reflect values present in my client system). I also need to be able to set them through the SOAP services.
Is anything like this possible? I am very reluctant to hack OTRS if I can avoid it (especially as I have never coded perl before
)Thanks
UPDATE:
Ok.. I found a section in the docs called 'Using external backends' (which I missed because I wouldn't call this external, but anyway). CustomerUser customer user fields are now sorted. I still need to try the SOAP call.
I still can't find any info for extending ticket fields unfortunately.
UPDATE UPDATE:
Soap works great for custom user fields.
I found some mention of FreeText fields for Tictets which sounds vaguely likely but I don't understand what they are or how to configure them. I found the settings in sysconfig but I don't understand. It doesn't seem to be documented
