OTRS API documentation

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RStraub
OTRS guru
Posts: 2208
Joined: 13 Mar 2014, 09:16
OTRS Version?: 6.0.14
Real Name: Rolf Straub

OTRS API documentation

Post by RStraub »

Dear all,

first of all I want to express my deepest appreciation for this community and the recent foundation of the OTTER alliance. I - as probably many other - was very worried about the future of the "free" OTRS and disappointed by the promises made 2 years ago. Now there seems a way out for the enthusiastic modders.

I've noticed that OTRS AG furthermore took down the API documentation which I used alot (https://otrs.github.io/doc.otrs.com/doc ... index.html).

Could someone maybe host another page with the html parsed perldoc files for easy access ? If that's already available, could you please provide a link ?As for ITSM I'm using the page provided by Mr. Bäcker (many thanks): https://otrs.perl-services.de/ITSMConfi ... nt/rel-6_0
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS

root
Administrator
Posts: 2659
Joined: 18 Dec 2007, 12:23
OTRS Version?: Znuny LTS and 4/5/6
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: OTRS API documentation

Post by root »

Znuny LTS and ((OTRS) Community Edition CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know why ?

swicsk
OTRS newbie
Posts: 1
Joined: 06 Apr 2021, 10:54
OTRS Version?: 6.0.28
Real Name: Cyriaque

Re: OTRS API documentation

Post by swicsk »

Hello,

I've noticed the developer documentation removal too.
As I develop custom modules for the OTRS instance of my company, this is really bothering me. I've sent a message to OTRS to ask them about this issue, here's their response:
Thanks for your interest in the formerly published developer's guide. The documentation that used to be online is no longer valid and was removed for this reason. We do not expect to publish this again at this time; however the admin documentation offers insight into the generic interface and other options for customizing your OTRS instance. This might be usable as a replacement solution for your use case. If you have further questions, please let us know.
Edit: they just put back the API documentation for OTRS 7 and 8 for those who were planning to upgrade.

root
Administrator
Posts: 2659
Joined: 18 Dec 2007, 12:23
OTRS Version?: Znuny LTS and 4/5/6
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: OTRS API documentation

Post by root »

swicsk wrote:
06 Apr 2021, 11:36
Edit: they just put back the API documentation for OTRS 7 and 8 for those who were planning to upgrade.
Hi,

Thanks for letting us know. I wouldn't dare to do this. Who knows how reliable and trustworthy this company is during the next years?

- Roy
Znuny LTS and ((OTRS) Community Edition CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know why ?

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