New Widget on Dashboard

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OTRS newbie
Posts: 1
Joined: 03 Aug 2020, 12:41
OTRS Version?: 6.0.17
Real Name: Fasiha Hussain

New Widget on Dashboard

Post by fasiha »


I want to create a new widget on dashboard and filter of the basis of new custom state.

I have created the following file namely MyConfig.xml inside Kernel/Config/Files/XML

Code: Select all

<?xml version="1.0" encoding="utf-8"?>
<otrs_config version="2.0" init="Application">
 <ConfigItem Name="DashboardBackend###0401-TicketInprogress" Required="0" Valid="1">
        <Description Translatable="1">Parameters for the dashboard backend of the new tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.</Description>
                <Item Key="Module">Kernel::Output::HTML::DashboardTicketGeneric</Item>
                <Item Key="Title">Pending Expertflow</Item>
                <Item Key="Description">All inprogress tickets</Item>
                <Item Key="Attributes">StateType=open;States=in progress</Item>
                <Item Key="Filter">All</Item>
                <Item Key="Time">Age</Item>
                <Item Key="Limit">10</Item>
                <Item Key="Permission">rw</Item>
                <Item Key="Block">ContentLarge</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">1</Item>
                <Item Key="CacheTTLLocal">0.5</Item>
                <Item Key="DefaultColumns">
                        <Item Key="Age">2</Item>
                        <Item Key="Changed">1</Item>
                        <Item Key="CustomerID">1</Item>
                        <Item Key="CustomerName">2</Item>
                        <Item Key="CustomerUserID">1</Item>
                        <Item Key="EscalationResponseTime">1</Item>
                        <Item Key="EscalationSolutionTime">1</Item>
                        <Item Key="EscalationTime">1</Item>
                        <Item Key="EscalationUpdateTime">1</Item>
                        <Item Key="TicketNumber">2</Item>
                        <Item Key="Lock">1</Item>
                        <Item Key="Owner">1</Item>
                        <Item Key="PendingTime">1</Item>
                        <Item Key="Queue">1</Item>
                        <Item Key="Responsible">2</Item>
                        <Item Key="Priority">1</Item>
                        <Item Key="Service">1</Item>
                        <Item Key="State">1</Item>
                        <Item Key="SLA">1</Item>
                        <Item Key="Title">2</Item>
                        <Item Key="Type">1</Item>

But nothing changed on the dashboard.Do I need to run the command " perl bin/ Maint::Config::Rebuild "? for the changes to become effective?


OTRS superhero
Posts: 611
Joined: 15 Dec 2016, 15:13
OTRS Version?: 3.x–6.0.x
Real Name: Emin
Company: Efflux GmbH

Re: New Widget on Dashboard

Post by zzz »


Yes, that's correct, you have to execute /opt/otrs/bin/ Maint::Config::Rebuild (use the --cleanup option).

But you have to adjust your XML file for version 6. Use this template and make your own changes to it.

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