Notification status types aren't translatet?

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Joined: 08 Jul 2020, 14:15
OTRS Version?: 6.0.25
Real Name: Brämer

Notification status types aren't translatet?

Post by tbraemer »

Hey guys,

you've been a great help last time. So the situation is as follows....
I updated our OTRS System from the major version 4 to 6. And now in the notifications that the agents get the ticket state is not translated correctly. The whole systems default langauge is german, even the state type names are german but the template variable <OTRS_TICKET_State> still outputs the english name. Is there a setting I can change for it to change to german or another variable in the notification template I might use?


Posts: 14796
Joined: 26 Jan 2007, 14:50
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Re: Notification status types aren't translatet?

Post by jojo »

Thats correct these placeholders will not be translated
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