Creating Ticket using Reset Api Generic Interface

English! place to talk about OTRS development, programming and coding
Post Reply
supriya
OTRS newbie
Posts: 7
Joined: 25 Jun 2019, 13:17
OTRS Version?: FreeVersion

Creating Ticket using Reset Api Generic Interface

Post by supriya »

Hii everyone,

I want to know the procedure of generating the ticket through RESTApi
I have used postman and tried it but its not working.Attached the screenshots of the postman
Please let me know what is the procedure
If any example please provide me ,its helps a lot
I am working on it from 3 days but I m not getting it.


Regards,
Supriya
You do not have the required permissions to view the files attached to this post.

jojo
Moderator
Posts: 14787
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
Contact:

Re: Creating Ticket using Reset Api Generic Interface

Post by jojo »

Please show your generic interface settings
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com

supriya
OTRS newbie
Posts: 7
Joined: 25 Jun 2019, 13:17
OTRS Version?: FreeVersion

Re: Creating Ticket using Reset Api Generic Interface

Post by supriya »

Hii,

Can I know what settings has to be done



Thanks and Regards,
Supriya

jojo
Moderator
Posts: 14787
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
Contact:

Re: Creating Ticket using Reset Api Generic Interface

Post by jojo »

Show your Generic Interface configuration
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com

supriya
OTRS newbie
Posts: 7
Joined: 25 Jun 2019, 13:17
OTRS Version?: FreeVersion

Re: Creating Ticket using Reset Api Generic Interface

Post by supriya »

Hii,
Attached the Screenshot of Web Generic Interface Setting



Regards,
Supriya
You do not have the required permissions to view the files attached to this post.

jojo
Moderator
Posts: 14787
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
Contact:

Re: Creating Ticket using Reset Api Generic Interface

Post by jojo »

your URL in Postman is wrong
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com

supriya
OTRS newbie
Posts: 7
Joined: 25 Jun 2019, 13:17
OTRS Version?: FreeVersion

Re: Creating Ticket using Reset Api Generic Interface

Post by supriya »

what is wrong Let me know
I need help.it's urgent




Regards,
Supriya

jojo
Moderator
Posts: 14787
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
Contact:

Re: Creating Ticket using Reset Api Generic Interface

Post by jojo »

If it is urgent, you should consider commercial support and not a forum of valunteers.

Check the URL in your request, it is wrong
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com

Post Reply