Creating Ticket using Reset Api Generic Interface

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supriya
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Joined: 25 Jun 2019, 13:17
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Creating Ticket using Reset Api Generic Interface

Post by supriya » 10 Jul 2019, 11:05

Hii everyone,

I want to know the procedure of generating the ticket through RESTApi
I have used postman and tried it but its not working.Attached the screenshots of the postman
Please let me know what is the procedure
If any example please provide me ,its helps a lot
I am working on it from 3 days but I m not getting it.


Regards,
Supriya
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jojo
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Re: Creating Ticket using Reset Api Generic Interface

Post by jojo » 10 Jul 2019, 11:50

Please show your generic interface settings
"Production": OTRS™ 6, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) git Master

Never change Defaults.pm! :: Blog
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supriya
OTRS newbie
Posts: 6
Joined: 25 Jun 2019, 13:17
OTRS Version?: FreeVersion

Re: Creating Ticket using Reset Api Generic Interface

Post by supriya » 11 Jul 2019, 06:47

Hii,

Can I know what settings has to be done



Thanks and Regards,
Supriya

jojo
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Joined: 26 Jan 2007, 14:50
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Re: Creating Ticket using Reset Api Generic Interface

Post by jojo » 11 Jul 2019, 10:27

Show your Generic Interface configuration
"Production": OTRS™ 6, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

supriya
OTRS newbie
Posts: 6
Joined: 25 Jun 2019, 13:17
OTRS Version?: FreeVersion

Re: Creating Ticket using Reset Api Generic Interface

Post by supriya » 12 Jul 2019, 11:41

Hii,
Attached the Screenshot of Web Generic Interface Setting



Regards,
Supriya
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jojo
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Posts: 14535
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
Contact:

Re: Creating Ticket using Reset Api Generic Interface

Post by jojo » 12 Jul 2019, 11:44

your URL in Postman is wrong
"Production": OTRS™ 6, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

supriya
OTRS newbie
Posts: 6
Joined: 25 Jun 2019, 13:17
OTRS Version?: FreeVersion

Re: Creating Ticket using Reset Api Generic Interface

Post by supriya » 15 Jul 2019, 07:30

what is wrong Let me know
I need help.it's urgent




Regards,
Supriya

jojo
Moderator
Posts: 14535
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
Contact:

Re: Creating Ticket using Reset Api Generic Interface

Post by jojo » 15 Jul 2019, 08:35

If it is urgent, you should consider commercial support and not a forum of valunteers.

Check the URL in your request, it is wrong
"Production": OTRS™ 6, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

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