Hide Field in Ticket (Output Filter)

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miramar
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Joined: 07 Oct 2012, 21:54
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Real Name: Bernd Renzing

Hide Field in Ticket (Output Filter)

Post by miramar » 07 Oct 2012, 22:00

Hi,

It should be possible to hide a field (esp. the SLA Field) without changing the dtl files. I learned that the best way for this a html output filter is.
Is it also possible to move fields (esp. from down to up?) with output filters?

Has anybody a short piece of example code for me?

Regards, Bernd.
OTRS 3.2.5 ITSM, FAQ, MyServices, RegexCheck4Cmdb and support contract available...

joecopty
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Re: Hide Field in Ticket (Output Filter)

Post by joecopty » 11 Jan 2013, 01:46

Hi,
I have also been trying to figure out how to do this for a new phone ticket.
Is it possible to remove/reorder the fields in the ticket?
Have u found out how to do this.
I am very new to OTRS and perl.
Thanks
Joe
Sydney, Australia
OTRS 3.3.6 on Windows Server 2003, IIS6 with MSSQL database

reneeb
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Re: Hide Field in Ticket (Output Filter)

Post by reneeb » 11 Jan 2013, 13:47

A sample filter https://github.com/reneeb/otrs-QuickClo ... erClose.pm the repository has also the config settings to enable the filter (see Kernel/Config/Files/QuickClose.xml)

You do a complete rebuild of the page... To reorder fields, you have to know regular expressions.
Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de

joecopty
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Re: Hide Field in Ticket (Output Filter)

Post by joecopty » 16 Jan 2013, 06:33

Thanks a lot. I will start playing around with it.
Cheers,
Joe
Sydney, Australia
OTRS 3.3.6 on Windows Server 2003, IIS6 with MSSQL database

Sabyr
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Re: Hide Field in Ticket (Output Filter)

Post by Sabyr » 11 Mar 2019, 11:15

reneeb wrote:
11 Jan 2013, 13:47
A sample filter https://github.com/reneeb/otrs-QuickClo ... erClose.pm the repository has also the config settings to enable the filter (see Kernel/Config/Files/QuickClose.xml)

You do a complete rebuild of the page... To reorder fields, you have to know regular expressions.
Reneeb,
Is it possible to update the link, as it not valid now?
OTRS 6.0.3
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reneeb
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Re: Hide Field in Ticket (Output Filter)

Post by reneeb » 14 Mar 2019, 10:38

Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de

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