Create new "Custom" Actions

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iclaude
OTRS expert
Posts: 62
Joined: 31 Mar 2016, 10:30
OTRS Version?: OTRS 5.0.23 Free
Real Name: Claude Chelene

Create new "Custom" Actions

Post by iclaude » 15 Nov 2018, 16:04

Greetings,

I would like to know if it is possible to create a new(custom) action like CustomerTicketProcess,CustomerTicketMessage,CustomerTicketOverview, etc.
If yes, how can I do this?


Regards
OTRS 5.0.23/OpenSuse
MySql

root
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Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
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Re: Create new "Custom" Actions

Post by root » 15 Nov 2018, 16:51

Hi,

I'll move this topic to the proper section.

- Roy
OTRS 4/5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

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RStraub
OTRS guru
Posts: 2054
Joined: 13 Mar 2014, 09:16
OTRS Version?: 5.0.14
Real Name: Rolf Straub

Re: Create new "Custom" Actions

Post by RStraub » 21 Nov 2018, 12:48

Hello iclaude,

that's very possible, there's even a guide in the manual how to do it:
https://doc.otrs.com/doc/manual/develop ... end-module
Currently using: OTRS 5.0.14 -- MariaDB -- Ubuntu 16 LTS

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