Send auto response to cc

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cris12345
OTRS expert
Posts: 97
Joined: 24 Feb 2017, 16:45
OTRS Version?: 5.0.16.01
Real Name: Cristina Corrales
Company: -

Send auto response to cc

Post by cris12345 » 12 Oct 2017, 23:08

Hi guys!

Do you know how send to the people in CC the auto reply/auto response when a ticket has been created?

Thanks

Sprajtu
OTRS newbie
Posts: 1
Joined: 24 Aug 2017, 12:09
OTRS Version?: 6.0.7

Re: Send auto response to cc

Post by Sprajtu » 08 Jun 2018, 17:53

Hello,
@cris12345 have you managed to resolve this problem or find any workaround? I'm currently got the same issue and looking for any solutions (how to add cc to the recipient list of auto responses)
OTRS 5.0.22
CentOS 7

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