Hi
I would like to shorten the time between repeated notifications for escalations.
I noticed from the manuals that there should be a Ticket - Core OTRSEscalationEvents::DecayTime parameter set to 1440 mins (=24 h) that should be the parameter I have to change.
I cannot find it from the SysConfig.
Where can I change this setting?
TY in advance,
Giulio
Escalation DecayTime
Moderator: crythias
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Giulio Soleni
- Znuny wizard
- Posts: 392
- Joined: 30 Dec 2010, 14:35
- Znuny Version: 6.0.x and 5.0.x
- Real Name: Giulio Soleni
- Company: IKS srl
Escalation DecayTime
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
ITSM and FAQ modules installed.