Notification for not existing ticket

ilko_iliev · Post by **ilko_iliev** » 18 Mar 2011, 11:10

Hi,

I'm receiving every day a notification ("Ticket reminder has reached!") for a ticket which was deleted.
How can I stop this notification?
I'm using OTRS 3.0.6.

Regards,
Ilko Iliev

Post by **jojo** » 18 Mar 2011, 11:23

how the ticket was deleted, via generic agent ?
if yes, do you have a test system?

ilko_iliev · Post by **ilko_iliev** » 21 Mar 2011, 11:17

Yes, the ticker was deleted via GenericAgent.
Yes, I have a test system.

Regards,
Ilko

Post by **jojo** » 21 Mar 2011, 11:26

so check if the test system has this ticket inside...

ilko_iliev · Post by **ilko_iliev** » 22 Mar 2011, 13:21

Really, it was a notification from another (test) system.
Thank you very much!!!

Znuny and ((OTRS)) Community Edition

Notification for not existing ticket

Notification for not existing ticket

Re: Notification for not existing ticket

Re: Notification for not existing ticket

Re: Notification for not existing ticket

Re: Notification for not existing ticket