Hello,
I am in charge of integrating OTRS in our small French company (I do not speak the English language) on Windows 7 Professional.
When a mail is sent, OTRS creates an ticket, but the closed automatically:
How to created ticket "open" or "waiting for reply"
Thank you in advance for your help
Ticket from mail automatically closed
Moderator: crythias
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grognotrigone
- Znuny newbie
- Posts: 1
- Joined: 18 Mar 2011, 10:55
- Znuny Version: 3.0.5
- Location: Paris (France)