get rid of /otrs/ in url

[biffen]

Hi,

I like to know how to configure otrs so its possible to install (or adjust after if only possible) and use 2 vhosts without having /otrs/ in url path. Is it possible?

Customerlogin:
change
customer.example.com/otrs/
to
customer.example.com/

Agent/admin login:
change
agent.example.com/otrs/
to
agent.example.com

[mario156]

You just need to set the DocumentRoot of your vhosts to the otrs path instead of using ScriptAlias / Alias.

If you need to adress more with this vhost of course this would be impractical. Then you could make a redirect to /otrs/ in the default-DocumentRoot via a index-page.

[biffen]

Thank you for reply!

I use Ubuntu 10.04, downloaded otrs tar.gz (3.06), uncompress to /opt, rename to otrs.

In controbuted script, (/opt/otrs/scripts/apache2-httpd.include.conf) path looks like this:

ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"

..so what is the correct path for DocumentRoot?

I also notied, that /opt/otrs/var/httpd/htdocs/index.html is configured to redict /otrs/index.pl, and
/opt/otrs/Kernel/Config/Defaults.pm has:

$Self->{ScriptAlias} = 'otrs/';
$Self->{'Frontend::WebPath'} = '/otrs-web/';

Im confused..

You just need to set the DocumentRoot of your vhosts to the otrs path instead of using ScriptAlias / Alias.

If you need to adress more with this vhost of course this would be impractical. Then you could make a redirect to /otrs/ in the default-DocumentRoot via a index-page.

[biffen]

I guess its not possible, to much dependence.

[crythias]

Dependence? anything in Defaults.pm can be copied to Config.pm, where it can be changed.

In *general*, you don't have to worry about otrs-web in the apache config.

In apache config for otrs, you could change ScriptAlias and Location to /

and add this line in Config.pm
$Self->{ScriptAlias} = '/';

[indy1979]

Could also use an .htaccess file...

Here's mine:

Code: Select all

RewriteEngine On
RewriteBase /
RewriteCond %{REQUEST_URI} !^/otrs
RewriteRule (>*) /otrs/$1

[biffen]

Well, tried to modify/remove alias but ended up with wrong path to graphic templates - result templates not working, modify to / ends up with error in apache when restart, not working thou conflict with other aliases.

Dependence? anything in Defaults.pm can be copied to Config.pm, where it can be changed.

In *general*, you don't have to worry about otrs-web in the apache config.

In apache config for otrs, you could change ScriptAlias and Location to /

and add this line in Config.pm
$Self->{ScriptAlias} = '/';

[solefald]

Here is now i got it to work, including DirectoryIndex, so you dont have to type index.pl every time.

$Self->{ScriptAlias} = '/';

Above "ScriptAlias" setting did not work for me. I had to set it to

Code: Select all

$Self->{ScriptAlias} = '';

and:

Code: Select all

Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
Alias / "/opt/otrs/bin/cgi-bin/"

Notice that Alias and ScriptAlias order has changed with Alias now on top, and ScriptAlias also became Alias.

After this, you have to tell mod_perl to run in /opt/otrs/bin/cgi-bin/
Location section below would not work, because it will break all CSS, so you can just comment the whole thing out

Code: Select all

# <Location /otrs>
#       ErrorDocument 403 /otrs/customer.pl
#        ErrorDocument 403 /otrs/index.pl
#        DirectoryIndex index.pl
#        SetHandler  perl-script
#        PerlResponseHandler ModPerl::Registry
#        Options +ExecCGI
#        PerlOptions +ParseHeaders
#        PerlOptions +SetupEnv
#        Order allow,deny
#        Allow from all
# </Location>

Instead of the <Location> directive, we will just copy needed parts into Directory section AND change SetHandler to AddHandler.

Code: Select all

<Directory "/opt/otrs/bin/cgi-bin/">
    AllowOverride None
    Options +ExecCGI -Includes
    Order allow,deny
    Allow from all
    #
    # Below is what we copied from the <Location> section
    #  
    ErrorDocument 403 /index.pl
    DirectoryIndex index.pl
    AddHandler  perl-script .pl .cgi     <----- change ScriptHandler setting here.
    PerlResponseHandler ModPerl::Registry
    PerlOptions +ParseHeaders
    PerlOptions +SetupEnv
</Directory>

I also changed DocumentRoot in my virtual host config to

Code: Select all

DocumentRoot /opt/otrs/bin/cgi-bin/

Restart apache and you should be good.
No errors in the logs, and going to http://otrs.example.com takes you straight to the OTRS Agent login screen.

[bleitner]

Got this to work to get to the agent logon screen, but how do you get to the customer logon screen now?