OTRS FAQ 2.0 module: how to store attachments at disk

[liame]

Hi,
is it possible to store attachements in the FAQ module at the disk and not in database. I can not find a configuration parameter like Ticket::StorageModule (that works fine for tickets) in SysConfig for the FAQ module.

Thanks for any suggestions.

[crythias]

Search the forums or docs for filesystem ( FS)

[liame]

I searched the docs and the forums before I entered the new topic. All I found was the information how to store the attachment of a ticket at the filesystem. After checking the perl module FAQ.pm (but I am no perl expert) I guess there is no parameter setting for the storage of FAQ attachments.

[crythias]

I apologize. My coffee must not have kicked in this morning. I thought you were saying that the FAQ module *did* and the Ticket didn't. Don't ask me why I thought this. As a work-around, you might consider DropBox Public folder and paste the share URL. You get 2Gb for free, it's easy to use, and by default it's cloud backup for your files: you don't have to host it or provide bandwidth for download.

[luisjf]

someone has managed to find a solution for this? is very efficient to have these attachments in the DB, I've tried playing a bit of code in Perl but my experience has given me no good results ...

[MichaelR]

It isn't possible with the current code, either you code it youself, get OTRS to code it for you, or use Dropbox and encrypt everything if it's sensitive!