how to change working hours.

[cbravo]

At the moment, you can only use a clock hour based. Is there any way I could set it up to be half an hour based or something? My company works from 8:30 to 12:30 and from 2:30 to 6:30. With the current working hours it could only be set up to 8 - 12 and 2 - 6 wich is going to be a problem with the sla and the escalation times. Thank you.

[jojo]

no, OTRS only allows full hours

[cbravo]

not even by modifying the code? could you tell me wich files decide if it's 1 hour or half so I can take a look and see if I can change them?

[rmueller]

Is there a solution how to workaround this hour/half hour issue?

[mutl3y]

This seems to be rather an annoying short coming with OTRS does anyone know if this is even on the roadmap to be fixed.

[adminrd]

Hi everybody,

I've actually the same question, is someone has some tips to modify the code in order to have half hour in calendar working hours ?

Thanks in advance for your help,

Regards,

[jojo]

actually there is no plan to change it. If you wan't to change it you can submit your code via github pull request

[adminrd]

Sure if I find the way to modify the code I will do it.
I just wonder if someone can give me the sources files involved in order to modify them.

Regards,

[crythias]

This is in Kernel/System/Time.pm

sub WorkingTime

however, it appears that you might be able to modify Kernel/Config/Files/Framework.xml
ConfigItem Name="TimeWorkingHours"
to include <Hour>8.5</Hour>, etc.

Maybe? I haven't tested the entries yet.

[adminrd]

Thanks a lot ! I will try that way .

Bye

[schaffel]

Did you find any solution to your initial problem?

I doubt that an Hour entry like 8,5 does work.
In Kernel/System/Time.pm the sub WorkingTime just iterates through all hours of a day and checks if an an hours value matches that number. It only counts full hours.

We have the same Problem at our company as we have service time like 8:30.
I planned to write a alternative WorkingTime sub for some time but I have not found the time yet to learn all the tricks of creating a new otrs module.
I plan to rather define WorkingTimeRanges than WorkingHours.