I facing a problem that i like to add some new state types like
...along with the predefined state typesIn progress, assigned, Resolved Successfully, canceled
.'closed successful', 'closed unsuccessful', 'merged', 'new', 'open', 'pending auto close+', 'pending auto close-', 'pending reminder' and 'removed'
I added new state types in Ticket::ViewableStateType: but they are not coming in when I'm creating a new state in admin-->status(through web interface ) add new state there is a drop down called state stype:?
Please let me know what to do?
Any suggestion will be appreciated.
Thanks in advance