Hi, does anyone know if it is possible to add custom fields to OTRS?
I would like to add;
# Call Type (hardware, software...)
# Department
# Location
This is purely for reporting reasons.
Any thought is well appreciated.
Aiden
Custom Fields
Moderator: crythias
-
- Moderator
- Posts: 644
- Joined: 19 Jun 2007, 17:11
- Znuny Version: various
- Real Name: Daniel Obée
- Location: Berlin
Re: Custom Fields
You may define up to 16 Freefields, either as dropdown or freetext fields - plus a so called ticket type.
Greets Daniel
Greets Daniel