send notificcationss to all customers from same company

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kenmurimi
Znuny newbie
Posts: 87
Joined: 24 May 2010, 10:21
Znuny Version: 2.4.7

send notificcationss to all customers from same company

Post by kenmurimi »

hi all?

i am using the customer company. so for some of my companies am having two accounts from same company and others i have one. i have created notifications for ticket state update in the admin notifications area and my customers get notifications when the state of their ticket changes. I want the notifications to be sent to to all members of a particular company and not only to the particular customer who created the ticket.

any help on how to achieve this greatly appreciated

sorry for bad English
OTRS 2.4.7 on SUSE and on MySQL database
OTRS 3.2.10 on CentOS and MySQL database
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