Upgrading 2.2.5 to latest 2.4.7 on a new server

[turnip]

Hello,

I would like to transfer all tickets and [if possible] settings from my current OTRS 2.2.5 to latest 2.4.7 which I am going to install on a new separate server.

I understand that I can upgrade 2.2.5 > 2.3 > 2.4, back it up and then restore to 2.4.7 on the other server.

Is there an easier way that doesn't require sequential upgrades?

Thanks,

Nick

[Daniel Obee]

Nope. Since it's all just a couple of DB scripts to run, it shouldn't be too complicated anyway.

Greets
Daniel

[turnip]

Thank you. Are you saying that all settings and tickets are stored in the database, and I don't need any files from a previous version?

[Daniel Obee]

You might want to save the config.pm and some other files (check update info files) but 99% is saved in the Database. Tickets definitely are. Remember to check for the plain text articles! If you chose to save them in the file system you got to save them too.

Greets
Daniel