Adjust timeworkinghours to 08:30, 9:30 etc.

[jtmellema]

Dear fellow users, support engineers, etc.,

Since my company delivers services within the timeframe 08:30 - 17:00 during business days, I am also willing to implement this in OTRS.
But, as I just discovered OTRS can only handle a granularity of one hour.

Before we start redefining our SLA's, our service windows so to speak, I would like to find out if one of you also has this situation and how you handled this.

Thanks in advance!

[fbobraga]

(...) OTRS can only handle a granularity of one hour.(...)

I didn't notice this problem up to now (since it doesn't happen to our work time), but it's a real big problem if it's that way (and AFAIK, it is)...

[crythias]

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