new tickets based on location or hardware SLA

[zeca_neca]

Hi All,

In my OTRS database (with ITSM) I have lots of locations and HW. Those objects have diferent SLA leves. I've been asked to automatically open tickets based on those SLA's without selecting it in the SLA dropdown menu. For instence: forming a link between the ticket and the location and the ticket will adopt the location SLA.

Is this possible?

Thanks in advance

[fbobraga]

I think it's not possible in that way, but you can set different services to different locations/hw to achieve this