Hi there
I have 2 companies : A and B which have the domain a.com and b.com respectively.
I would like to use only 1 installation of OTRS for BOTH of these companies. How can I do so?
My present thoughts are to have support emails that are coming to support@a.com, be forwarded to support@b.com and then have OTRS suck in all emails from support@b.com.
The problem I foresee is that the automated response is going to be the same REGARDLESS of where the email originates. I do not want the clients of company A to receive automated responses written for the clients of company B.
Also, when the support emails come into OTRS, how can the system automatically separate those from support@a.com from those from support@b.com. Can they be automatically separated into separate queues without the help of a dispatcher?
Thanking you in advance,
Clifford.
Many Companies Using the Same OTRS
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Re: Many Companies Using the Same OTRS
use different queues that respond from b.com and a.com The Queue AutoResponses can be different between queues.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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