hi all?
i have installed OTRS and am already using it. i found out that there is a FAQ module that will help my customers try to find solutions for themselves without creating a ticket. am looking for a document on how this module works and how to install it and use it but am not getting one. if any one has info about it or a link to where i can get the full info please let me know on this post. my system is already running and i don't want to mess it up.
any help greatly appreciated
thanks in advance
Installing Knowledge Database / FAQ-Module [SOLVED]
Moderator: crythias
Installing Knowledge Database / FAQ-Module [SOLVED]
Last edited by kenmurimi on 13 Aug 2010, 14:23, edited 1 time in total.
OTRS 2.4.7 on SUSE and on MySQL database
OTRS 3.2.10 on CentOS and MySQL database
OTRS 3.2.10 on CentOS and MySQL database
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- Moderator
- Posts: 644
- Joined: 19 Jun 2007, 17:11
- Znuny Version: various
- Real Name: Daniel Obée
- Location: Berlin
Re: Installing Knowledge Database / FAQ-Module
Take a look at the [ package manager ] in the admin interface. Update the online repository - here you'll find the option to install it.
Take care that your db max package size is big enough.
Greets
Daniel
Take care that your db max package size is big enough.
Greets
Daniel
Re: Installing Knowledge Database / FAQ-Module
thanks alot Tisar. it was so easy and even after installing i got a pdf doc for it.
OTRS 2.4.7 on SUSE and on MySQL database
OTRS 3.2.10 on CentOS and MySQL database
OTRS 3.2.10 on CentOS and MySQL database