Control agents access to the Customer Users DB

[arvobowen]

I would like to control what agents can on see the Customer Users database and what agents will have access to actually edit them.
Currently I have Agent1 set up as "rw" access to the "users" group and Agent2 set up as "ro"
Agent1 can edit the users just fine... but Agent2 does not have access to see the customer users list.

What am I doing wrong?

[davidbann]

I have a similar problem - I don't want all my agents to be able to edit customer user data, but if I don't give them RW access to users, than even when creating a phone ticket they do not have authorization to "select customer". Surely if they have RO access to users then they should be able to select a customer in the create ticket screen?

[arvobowen]

That's what I'm saying!