Hi,
I'm looking to see if we can find a way to show full subject title and full body details when a ticket is replied back to client. We usually get a subject heading on replied mail that seems concatenated like this:
[Ticket#2010061710000036] New ticket notification! (Returned mail: see [...])
We wouuld like to find a way to expand [...] . So to know complete subject title. where do we configure that?
Second is there an option where we can expand the full thread on email without having the <snip>? In that case we don't have to go to ticket URL to look into details.
Let me know if unclear and i'll try to explain further.
Thanks,
Ken
How to show Full Subject Title and Full Body Details
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Re: How to show Full Subject Title and Full Body Details
Admin
Notification
language::Agent::NewTicket [Change]
remove/modify the [#] in the subject
remove/modify the [#] in the body
Notification
language::Agent::NewTicket [Change]
remove/modify the [#] in the subject
remove/modify the [#] in the body
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Re: How to show Full Subject Title and Full Body Details
Noted and thanks!