I am new to this forum but I have been using OTRS for some time. As an user of other forums I promise that I have searcehd everywhere before posting my question, but have not found any similar problem.
The matter is that, after upgrading From OTRS to ITSM 1.3.2, anytime I answer a ticket (no matter what the defined answer is used) the received message is not fully added to the answer. It is cutted just after the sender's name.
This information may be helpful to understand the problem.
This is the text as seen in the editing "text box" when answering:Ticket::Frontend::ResponseFormat:
Format of responses ($QData{"OrigFrom"} is From 1:1, $QData{"OrigFromName"} is only realname of From).
$QData{"Salutation"}
$QData{"StdResponse"}
$QData{"Signature"}
*** MENSAJE ORIGINAL ***
$QData{"Body"}
And this is what you see after pressing twice (active /deactive) "Source" button:Dear Mr. X,
---
Tech support signature
---
*** ORIGINAL MESSAGE ***
---- Message from "Sender" ---
From: "Sender"
To: "'Soporte XXXXXXXXX'"
Subject: ticket test
Date: 2010-06-04 14:30:21
Text for testing
Even if "Source" is not pushed, the sent answer is cutted in the same way than if you had pushed it.Dear Mr. X,
---
Tech support signature
---
*** ORIGINAL MESSAGE ***
---- Message from "Sender"
Has anybody experienced a similar problem and can help me?
Thank you for reading this.
