How do you configure incoming mail settings in Windows?

[dai2809]

Hi everyone

I have managed to configure settings under Admin in the Agent-Interface in my Windows 7 x64. In the next step, I have to configure either fetchmail using cygwin or use a cron script to fecth my customers' mails from my gmail account. The online documentation does not expalin how to do either of these on a Windows platform. Please advise how a cron script is run and cygwin is installed in Windows.

Thank you in advance,

Dee

[jojo]

The windows installer installs a cron service. You can fetch you mails via POP3 or imap. You'll find the settings in the admin interface of OTRS

[dai2809]

The windows installer installs a cron service. You can fetch you mails via POP3 or imap. You'll find the settings in the admin interface of OTRS

Thanks for your reply jojo. I have added my gmail pop server settings including pop.gmail.com in the PostMaster Mail Account of the Admin Area in my Agent-Interface. Then I clicked on Run Now and received this error message: Error: POP3: Can't connect to pop.gmail.com. Would you please elucidate how the settings are to be configured?

Cheers,

Dee

[jojo]

Can you check if gmail is allowing pop3, or if you need pop3s?

[jojo]

As you can see

Code: Select all

nmap pop.gmail.com -PN

Starting Nmap 5.10BETA1 ( http://nmap.org ) at 2010-05-12 22:17 CEST
Nmap scan report for pop.gmail.com (74.125.39.109)
Host is up (0.083s latency).
rDNS record for 74.125.39.109: fx-in-f109.1e100.net
Not shown: 995 filtered ports
PORT    STATE  SERVICE
25/tcp  open   smtp
113/tcp closed auth
587/tcp open   submission
993/tcp open   imaps
995/tcp open   pop3s

Nmap done: 1 IP address (1 host up) scanned in 17.09 seconds

the Gmail Server is not providing pop3 or imap, only POP3S or IMAPS. So please use these settings in OTRS Config

[dai2809]

the Gmail Server is not providing pop3 or imap, only POP3S or IMAPS. So please use these settings in OTRS Config

Thanks Jojo, now I am able to communicate with my clients both ways. Much appreciated