Greetings,
I have been searching for some time now and can't find a straight answer. When the system email sends out an automated notification (i.e. default reply on new ticket creation) it sends it out in HTML format. However, when I create my own Notification (Event) it sends it out in TEXT format. I have already changed "PostmasterAutoHTML2Text" to "No" but the behavior continues.
Any ideas?
Notification (Event) - email format
Moderator: crythias
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agcook
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- Joined: 22 Apr 2010, 21:51
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Notification (Event) - email format
__________________________________
Andrés G. Cook
((otrs::itsm)) 2.4.7::2.0.2
Windows 2003 R2, MySQL 5, Apache2, Perl 5
Andrés G. Cook
((otrs::itsm)) 2.4.7::2.0.2
Windows 2003 R2, MySQL 5, Apache2, Perl 5
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mikecotrone
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- Joined: 28 May 2010, 21:01
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Re: Notification (Event) - email format
Did you ever figure this out? I am sitting here scratching my head wondering why this is so hard? 
Thanks!!
Thanks!!-
agcook
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Re: Notification (Event) - email format
No I have not and thank you for "bumping" this up
__________________________________
Andrés G. Cook
((otrs::itsm)) 2.4.7::2.0.2
Windows 2003 R2, MySQL 5, Apache2, Perl 5
Andrés G. Cook
((otrs::itsm)) 2.4.7::2.0.2
Windows 2003 R2, MySQL 5, Apache2, Perl 5
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crythias
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Re: Notification (Event) - email format
Edit: There's no provision in Modules/AdminNotificationEvent.pm to handle Rich Text. Even if you copy/paste between the .dtl's, the code stores as html raw and doesn't send as text/html.
On the surface, this doesn't appear to be a major deal. Internally, the code is sufficiently different between AdminNotificationEvent.pm and AdminNotification.pm (hint: Type => 'text/plain', versus ContentType => $ContentType) to suggest that one was written at a different time and possibly by a different author.
Is it possible to do what you want? Yes, and probably not too hard if you know some perl. I'm looking at the code and am close but not quite finished yet.
On the surface, this doesn't appear to be a major deal. Internally, the code is sufficiently different between AdminNotificationEvent.pm and AdminNotification.pm (hint: Type => 'text/plain', versus ContentType => $ContentType) to suggest that one was written at a different time and possibly by a different author.
Is it possible to do what you want? Yes, and probably not too hard if you know some perl. I'm looking at the code and am close but not quite finished yet.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Notification (Event) - email format
Correct, this is enhancement request http://bugs.otrs.org/show_bug.cgi?id=5114
If somebody would patch it against CVS head, we'd be willing to accept patches.
--
Mike.
If somebody would patch it against CVS head, we'd be willing to accept patches.
--
Mike.
huntingbears.nl - @michielbeijen on Twitter
Re: Notification (Event) - email format
Hi
While trying to improve the way that our organisation deals with automatic notification to users, I ran in to this same issue with not being able to format email notifications nicely in the way you can with auto responses.
It appears this is still not fixed at the latest release (which we plan to move to soon). Is this correct and if so any ideas on timeframes for this enhancement?
Kind Regards
Martin
While trying to improve the way that our organisation deals with automatic notification to users, I ran in to this same issue with not being able to format email notifications nicely in the way you can with auto responses.
It appears this is still not fixed at the latest release (which we plan to move to soon). Is this correct and if so any ideas on timeframes for this enhancement?
Kind Regards
Martin
OTRS 2.4.7 and ITSM 2.0.3 on Windows server 2003 (running on VMware) with MySQL database connected to an Active Directory for Agents and Customers.
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girishmungra
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Re: Notification (Event) - email format
Hi am looking for this as well..
Has any1 been able to work it around?
Has any1 been able to work it around?
OTRS 3.1.7 on Linux RedHat with MySQL database connected to an Active Directory for Agents and Customers.
Re: Notification (Event) - email format
Hi,
I found an extension from a German company that is specialized on OTRS consulting. They also offer some add ons like the one here:
OTRS Erweiterung: HTML-Mails in ereignis-basierten Benachrichtigungen verwenden - OTRS Extension: Use HTML-Mail in event based notifications
http://blog.ciphron.de/2013/03/otrs-erw ... ignis.html
I have translated the article from the link above:
Unfortunately I could not get it to work with OTRS 3.1.5 but maybe I did something wrong because I copied and pasted the lines from the patch to the files. I am running OTRS on Windows so I do not have this "patch" command. It would be great if someone could patch this and upload the patched files.
UPDATE: works like a charm! Thought notification was broken after applying the patch but I mistakenly set myself (the one that was invoking the event) as recipient. I simply forgot that an agent who invokes the sending of an notification does not receive it.
Regards, Rick
I found an extension from a German company that is specialized on OTRS consulting. They also offer some add ons like the one here:
OTRS Erweiterung: HTML-Mails in ereignis-basierten Benachrichtigungen verwenden - OTRS Extension: Use HTML-Mail in event based notifications
http://blog.ciphron.de/2013/03/otrs-erw ... ignis.html
I have translated the article from the link above:
I hope this can be useful for someone here.OTRS 3.1.X by default unfortunately offers no option to sent HTML-mails on notification. As this was this functionality was needed for event based notifications in a customer project, I wrote an extension for it which makes it possible.
After applying the patch you will be offered with a new list in which you can choose between HTML or unformatted (default corresponds to test/plain).
Attention, the Rich-Text editor has not been included and as a work around you can either write HTML code or use the Rich-Text editor from another module (e.g. signature).
<code>
The complete pach can be downloaded directly from http://www.ciphron.de/download/software/ and can be patched via "patch -p0 < file".
Unfortunately I could not get it to work with OTRS 3.1.5 but maybe I did something wrong because I copied and pasted the lines from the patch to the files. I am running OTRS on Windows so I do not have this "patch" command. It would be great if someone could patch this and upload the patched files.
UPDATE: works like a charm! Thought notification was broken after applying the patch but I mistakenly set myself (the one that was invoking the event) as recipient. I simply forgot that an agent who invokes the sending of an notification does not receive it.
Regards, Rick
Znuny 6.5 LTS - Ubuntu 20.04 x64, Azure Database for MySQL server 5.7, Perl 5.22.1, Apache/2.4.18
Re: Notification (Event) - email format
Hi again,
the fix attached on bug http://bugs.otrs.org/show_bug.cgi?id=5114 does also work very good. If you would like to have the choice to send notifications in HTML or plain text then use the patch described above in my last post. If you just want to have the HTML editor use the patch from the user "unmoved" comment in the linked OTRS bug report.
Regards, Rick
the fix attached on bug http://bugs.otrs.org/show_bug.cgi?id=5114 does also work very good. If you would like to have the choice to send notifications in HTML or plain text then use the patch described above in my last post. If you just want to have the HTML editor use the patch from the user "unmoved" comment in the linked OTRS bug report.
Regards, Rick
Znuny 6.5 LTS - Ubuntu 20.04 x64, Azure Database for MySQL server 5.7, Perl 5.22.1, Apache/2.4.18
Re: Notification (Event) - email format
This really helped me. My company needs to print those notifications. Unfortunately Outlook places headers and footers in the printed version of the email. Is there a workaround that OTRS just sends PDF files with the content? Basically that the content get converted to a PDF and OTRS send it regular through the event notification system.